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Our call center is open 24/7, including weekends and holidays.
No. All of our agents are in the United States and must pass required testing and interviews to ensure satisfactory communication skills.
We offer telephone support./virtual receptionist. We offer many services including, answering service, digital office, intake services, scheduling, dispatch service and more.
They are your files. You can choose to take the files with you. There may be a minimal fee to reproduce the logs and audio files.
Telephone support mainly applies to taking messages and routing those messages to the proper employee/department within your office.
Our virtual receptionist is available to support your office operations, including making return calls, scheduling appointments, appointment reminders, file maintenance, invoice and even collections. You may choose to use some or all of our services provided by our virtual receptionists.
We do NOT charge by the minute. We factor in the average call time with the expected number of calls you might receive in order to offer you a monthly fee for services provided. It is important for small businesses to be able to budget a set amount each month. By-the-minute charges can add up fast when multiple calls are handled at the same time, especially when callers are put on hold.
Don't panic. Training on case management software is free. Then, if you still are not comfortable (or just don't want to do it) making time for file entries, we have a plan that has us making those entries for you. The data entry fee is extremely minimal.
Yep! Our agents are not only trained to handle processing orders, but to help with up-selling when you request that we do so. We can also send a thank you email to your customer and even a follow-up email to ensure customer satisfaction after they receive their order. You just tell us what you want and we will set it up.
NO! Our fees do not change for services provided on federal holidays and weekends?
You do not. We are happy to tailor a plan to meet your specific needs.
We are up and running 24/7. Our own emergency plan provides for us to prepare to relocate to an unaffected area if a hurricane, flood, etc. is approaching. Our phone system relies on the internet and not a hard-wired telephone. We are not reliant on a brick-and-mortar building to continue serving our customers.
If your office is closed, we are able to continue communicating with your customers and potential clients, maintaining your files, continue with billing and collections, and even help you retrieve file documents from your phone or ours.
If you are using an online case management system with us, your files are available to you 24/7. Pull them up, print them, forward them to a clerk, partner or client, all from your phone.
Your money never comes to us. All payments processed are deposited directly into your bank account.
You should not. Only our highest rated administrative agents are permitted to handle records/documents. In addition our software records each instance of access to your files, including date, time, agent, and which file was accessed. Access Reports are monitored daily and available to you upon request.
In addition to our contract confidentiality agreement with your company, every agent is required to complete training on the importance of confidentiality and sign a non-disclosure/confidentiality agreement.
Ringleaders does accept collect calls based on the policies and needs of the client.
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